Refund & Registration Policies

As a general rule the PNA does not allow refunds. This includes event registration, memberships and donations among other payments except for those outlined below.

Class Policies

CPR/First Aid/HIV Certification Classes ONLY

Class Cancellation & Transfer Policy:  If you need to cancel your registration, and you contact us at least 7 days before the class, a full refund will be issued (minus a $5 credit card processing fee) or you may transfer to the next class being offered (the transfer fee is $10 for members and $20 for public).  If you contact us less than 7 days before the class, no refund or transfer will be issued.  If the PNA cancels the class, you will receive a full refund.

All other classes that require a fee

Class Cancellation Policy:  If you need to cancel your registration, and you contact us at least 7 days before the class, a full refund will be issued (minus a $5 credit card processing fee). If you contact us less than 7 days before the class, no refund will be issued.  We are not able to transfer your registration to other classes. If the PNA cancels the class, you will receive a full refund.

By donation classes (e.g., Earthquake Retrofit)

Class Cancellation Policy:  If you need to cancel your registration, please contact the front office at 206.783.2244 or [email protected] as soon as possible so that we can free up the spot for those wanting to attend the class.

Class Waitlist Policy

Please note that the PNA does not maintain waitlists. If we do have a cancellation, that spot goes back into inventory and shows up online as an available spot in the class.  Please check our website from time to time to see if a spot has opened up in a specific class.

Other Specific Refunds Allowed

Please note that credit/debit service fees for allowable refunds might not be included in the full refundable amount.

Rental Payments:
  • Refund issued if renter gives notice 30 days in advance of rental date.
  • Summer Camp rentals: 100% refund if canceled within 60 days of first rental date and 50% refund if canceled less than 60 days and up to 30 days of first rental date.
Event Exhibitor Fees:

Home Design & Remodel Fair and Winter Festival: Application fees are fully refunded one month prior to the event date and only if the exhibitor canceling can be replaced with another exhibitor.

Questions?

If you have questions, please email us at [email protected] or call the front desk at 206.783.2244.

Last updated June 14, 2017